Welcome to J Entertainment ("we", "us", "our"). These terms govern your use of our website at jentertainment.co.za and the purchase of tickets to events organised by J Entertainment, based in Edenvale, Johannesburg, South Africa. By purchasing a ticket or using our website, you agree to these terms.
All bookings and ticket sales are subject to availability and to acceptance of these terms. We reserve the right to refuse a transaction, cancel an order, or decline entry where fraud, abuse, or a breach of these terms is reasonably suspected.
These terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA), and nothing in these terms limits any rights you have under those laws.
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Ticket Purchases & Pricing
Tickets are sold in tiers (for example General, VIP and VVIP), each granting a defined level of access to an event. The access level associated with each tier is shown at the point of purchase.
All prices are quoted in South African Rand (ZAR) and include VAT where applicable.
Your order is confirmed once payment has been successfully processed and you have received a confirmation with your ticket.
Each ticket carries a unique QR code. Tickets are validated by scanning at the relevant entry point, and each ticket admits the number of people stated on it (normally one).
Tickets may not be resold for commercial gain or used for advertising, promotions or competitions without our written permission.
A ticket that has been duplicated, altered, or already scanned for entry may be refused.
Payments are processed securely by our third-party payment provider. We do not store your full card details on our servers.
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Ticket Delivery Policy
J Entertainment sells digital tickets only — there is no physical shipment, and therefore no delivery charge.
After successful payment, your digital ticket (including its unique QR code) is delivered electronically — displayed on the confirmation screen and/or sent to the email address or WhatsApp number provided at checkout.
Delivery is normally immediate. Please allow up to a few minutes for the confirmation to arrive, and check your spam/junk folder if using email.
If you have not received your ticket within 24 hours of a successful payment, contact us using the details below and we will resend it.
It is your responsibility to provide a correct, working email address or phone number at checkout.
Because tickets are delivered digitally and immediately, please ensure your contact details are correct before completing payment.
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Refunds & Cancellations
If we cancel an event
If an event is cancelled by J Entertainment, you are entitled to a full refund of the ticket price. Refunds are made to the original payment method.
If we postpone or reschedule an event
If an event is postponed or rescheduled, your ticket will automatically remain valid for the new date. If you are unable to attend the new date, you may request a full refund of the ticket price by contacting us within 14 days of the postponement being announced.
If you can no longer attend (change of mind / non-attendance)
Because event tickets are date-specific and capacity is limited, tickets are generally non-refundable once purchased where the event proceeds as planned. This is a standard and permitted practice for event ticketing under the Consumer Protection Act, as the service relates to a specific event on a specific date.
Non-attendance ("no-shows"): failure to attend an event that proceeds as scheduled does not qualify for a refund.
Where you notify us well in advance, we may at our discretion offer a transfer of your ticket to another person or, where permitted, credit toward a future event. This is offered as goodwill and is not guaranteed.
Cooling-off (online purchases)
Certain online purchases carry a cooling-off right under ECTA. Please note that this right does not apply to tickets for a specific event on a specific date, as expressly excluded by law for event and entertainment bookings. Your rights in respect of cancelled or postponed events (above) are unaffected.
How refunds are processed
Approved refunds are made to the original payment method used at purchase.
Refunds are normally processed within 7–14 business days of approval. The time for funds to reflect in your account may depend on your bank or payment provider.
To request a refund you qualify for, contact us with your order/ticket reference and the email or number used at purchase.
Summary: Event cancelled by us → full refund. Event postponed → ticket stays valid, or full refund within 14 days. Event proceeds but you can't attend → generally non-refundable, transfer may be possible at our discretion.
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Privacy
We collect only the information needed to process your booking and deliver your ticket — such as your name, email address and/or phone number, and payment confirmation. We process this in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
We do not sell your personal information.
Payment is handled by our secure third-party payment provider; we do not store full card details.
You may request access to, correction of, or deletion of your personal information by contacting us.
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Contact Us
For any question about your booking, a ticket, a refund, or these policies, please reach out:
Business: J Entertainment, Edenvale, Johannesburg, South Africa